Shipping policy

We are committed to ensuring your order is carefully prepared and delivered in excellent condition.

Order Processing

  • Orders are typically processed within 1–2 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods or promotional events, processing times may be slightly longer.

Shipping

  • Delivery is available within Malaysia.

  • Delivery times vary depending on your location and the courier service.

  • Once your order has been shipped, you will receive a tracking number to monitor your parcel.

Delivery

  • Please ensure your shipping address and contact details are accurate before placing your order.

  • We are not responsible for delays caused by courier services, adverse weather conditions, public holidays, or other circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact our customer service team within 48 hours of receiving your parcel. Kindly provide your order number together with clear photos of the product and packaging. We will review your claim and determine an appropriate resolution.

Returns, Refunds & Exchanges

All sales are final. We do not accept cancellations, returns, refunds, or exchanges for change of mind once an order has been confirmed. Requests relating to damaged, defective, or incorrect items will be assessed on a case-by-case basis.

If you have any questions regarding your order, please contact our customer service team (WhatsApp us at +6013-879 8752 or email us at elitebirdnest@gmail.com). We're always happy to assist.