Refund policy

We strive to provide premium quality bird's nest products. Elite Bird Nest reserves the right to refuse any returns.

Order Cancellation

NO cancellations or refunds are applicable once the payment has been made.

Returns

Due to food safety and hygiene reasons, we do not accept returns for all products.

If your order arrives damaged or is not in perfect condition, please contact our Customer Care team within 24 hours of receiving your order at +6013-879 8752. We are committed to ensuring your complete satisfaction and will be pleased to assist you. All shipping fees associated with exchanges or returns to ELITE BIRD NEST shall be borne by the customer.

Customers may be required to provide:

• Order number
• Photos of the product
• Photos and videos of the packaging

Non-refundable Items

We do not provide refunds for:

• Change of mind
• Incorrect orders placed by customers
• Taste preference
• Products not stored according to our storage instructions