Frequently Asked Questions

At Elite Bird Nest, quality comes first. Every bird's nest is carefully selected and inspected to ensure cleanliness, purity, and consistency. From selection to packaging, we are committed to delivering premium bird's nest you can enjoy with confidence.

Yes, our bird's nest are 100% genuine edible bird's nest with no bleaching, artificial colouring, preservatives, or added chemicals.

No, our bird's nest contain no added preservatives, artificial colouring, or bleaching agents.

Our bird's nest are harvested from carefully managed swiftlet houses and processed under strict quality standards to preserve their natural quality.

Dried bird's nest offers maximum freshness and flexibility. You can prepare it according to your preferred taste while enjoying a longer shelf life compared to ready-to-drink products.

Absolutely! Dried Bird's Nest is a timeless and meaningful gift, often given to family members, loved ones, and business associates for special occasions and celebrations.

1. Soak the dried bird's nest:-
- Bird Nest Cup 燕盏 & Horn 燕角: Soak for 5-6 hours until softened.
- Other Varieties 其他燕窝品种: Soak for 30 minutes until softened.

2. Gently rinse 2-3 times and drain well. Place it in a ceramic or glass pot and add hot water.

3. Place the pot in water bath and double-boiled for about 30 minutes. Avoid prolonged cooking to preserve the bird nest texture. Do not boil directly.

4. Enhance the flavour with natural ingredients such as rock sugar, pandan leaves, red dates or goji berries according to your preference at the final stage of cooking.

5. Enjoy warm or chilled.

* Special Note: Preparation time may vary depending on the size, thickness, and desired texture of the bird's nest.

Double boiling is a gentle cooking method that heats the bird nest indirectly by placing it in a covered container over simmering water. This helps preserve its natural texture and quality for the best results.

Store in a cool, dry place and away from direct sunlight. Keep the dried bird's nest sealed in an airtight container to protect it from moisture and preserve its quality.

When stored properly in a cool, dry place away from direct sunlight, dried bird's nest can typically be kept for up to 2–3 years. To maintain its quality, store it in an airtight container and avoid exposure to moisture or strong odors.

Refrigerate cooked bird's nest in a clean, airtight container and consume within 3–5 days for the best freshness. Do not leave it at room temperature for extended periods.

Yes, we provide nationwide shipping across Malaysia, with every order carefully packed to help ensure it arrives safely.

Orders are typically processed within 2–3 business days. Once your order has been shipped, delivery usually takes 2–3 business days, depending on your location and courier service.

Once your order has been shipped, you'll receive a tracking number via email or WhatsApp so you can monitor the delivery.

We accept secure online payments through our supported payment gateway, including online banking, debit cards, credit cards, and selected e-wallets.

• All sales are final. Refunds, returns, and exchanges are not accepted for change of mind.
• If your order arrives damaged, defective, or incorrect, please contact us immediately.
• All claims are subject to review, and we reserve the right to determine the appropriate resolution.

You can reach us through our Contact page, WhatsApp us +6013-879 8752, or email at elitebirdnest@gmail.com. We are happy to assist with any questions before or after your purchase.